Medicare & other insurance companies don't cover these products.

Customer Service Representatives are available five days a week. Please call 1-877-613-6246 between the hours of 9:00 a.m. and 6:00 p.m. (EST).

All items must be returned to us within 30 days* of our shipping date in their original, new condition, with all tags attached, in their undamaged packaging, and packaged to protect their shape. By law, intimate garments containing a crotch cannot be returned once they have been worn or tried on next to skin. Please try these items on over your own underwear.  We reserve the right to refuse returns or items that may not meet hygiene and health regulations.

Click here to find out more about returns and exchanges.

All of our products are machine washable on a gentle cycle. 

Because the pouch is securely in an inner pocket, it is not moving around and thus, plastic noise is lessened. Also, because the pouch is now covered by fabric on each side when it is placed in the inner pocket, there is no rubbing against the skin.

This is personal preference. Some customers have found they don't need a belt anymore with our products while others have found that a belt gives them extra support in addition to the pocket.

We have not made our fabric or waistband so tight that it constricts the stoma as it is important for output to be able to flow. The material is a micropoly/elastane blend which has enough stretch to move with you as your pouch fills. It is not so tight that it constricts your stoma.

We currently do not have products that are made specifically made for children. However, our Classic Wrap, Swim Wrap, and several underwear styles come in small sizes starting at XXS and are a good choice for a child or a small teen (please refer to our Fit Guide for sizing).

All of our products are breathable. The micro/poly products are treated with a "wicking" finish so that moisture is pulled away from your body. The cotton products naturally breathe.

Reasons for choosing the wrap over the underwear are as follows:
       • Customers can wear their own underwear with a wrap
       • For someone with a higher stoma
       • For stomas with heavy output that need a firmer, more 
         supportive pocket

Still not sure? Give us a call at 1-877-613-6246.

Our products are not latex free.